A friend sent me this link from Forbes.com about "How To Effectively Resolve Conflict," an interview with Daniel Shapiro, director of Harvard's International Negotiation program and co-author of ''Beyond Reason, Using Emotion As You Negotiate.''
It sheds light on the conflict between Harvard professor Henry Louis Gates Jr. and Cambridge, MA police Sgt. James Crowley. I found it helpful (though now past tense) in identifying how emotions can help or hurt the negotiation process.
Good ki,
Judy Ringer
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